E-commerce businesses can guarantee high customer retention rates in this manner. Experiences with Chat bots Have you ever used a company's customer service department? How do you feel when your call is placed on hold and you have to wait a long time to speak with a real person? Is that right?
After that, you could try sending the company unlimited emails in the hope of getting a response, which typically takes at least 48 hours. A poor user experience is caused by these issues. Human-powered live chat and artificial chat bots are gaining traction as a means of improving customer service as a result of this.
Businesses can provide customers with personalized recommendations, Cold Calling With Artificial Intelligence and literally 24-hour customer service with the assistance of chat bots. This is significant for the business.
Identify the target audience AI also makes it simple for e-commerce businesses to generate leads. Predictive marketing can be aided by AI solutions for CRM, sales, and marketing. By providing real-time services and responses to queries, AI enables marketers to meet customer demands. A company can also use AI to forecast by figuring out how likely it is that a customer will buy something.
Conversational Platforms AI offers conversational platforms like Google Home and Amazon Echo that let customers carry on with a task. Customers can speak to a robotic machine to get answers to questions about products with the help of Artificial Intelligence technologies like Natural Language Understanding and it can also help in sales lead generation through automation. The Virtual Mirrors Experience is a software-based engineered entity that uses a connection to communicate with a real person.